How Real Estate Technology Helps Clients Meet Their Dreams – RisMedia.com

This month, Real Estate magazine spoke with Jenn Steeves-Kiss, chief experience officer at Rocket Companies®, to discuss technology in the real estate space in addition to the importance of utilizing the right tools and systems to find success for everyone involved in the home-buying and -selling process.

Steeves-Kiss

Paige Brown: Tell us how you got started with Rocket Companies and how it led to your current role.
Jenn Steeves-Kiss: I joined the family of companies as the CEO of Dictionary.com in June 2019 and led the team until October of last year. I recently relocated to Detroit to take on the chief experience officer role, leading the Rocket platform, which includes data organization, product strategy and design, a top technology team and marketing.

PB: As chief experience officer, what are your primary roles and responsibilities?
JS: We want our entire Rocket ecosystem to be driven by what’s great for the client, so my role begins with understanding who our clients are and what they need. For me, it always starts with creating an end-to-end experience for the client. I led the acquisition of Truebill last December, which helps create more moments where we can be of service to our clients when they are faced with complex decisions.

PB: When it comes to technology in the real estate space, what are some of the top trends?
JS: Nearly 40% of Americans say homebuying is the single most stressful event, so technology needs to be focused on reducing that stress. There’s been fewer homes for sale, making competition among buyers intense—and with the market slowing down, that’s going to put more pressure on real estate agents and buyers. Most of our efforts relative to technology are about trying to simplify that experience. Providing Verified Approvals, faster closings and so much more—and having that tied in

The original article can be found here

Scroll to Top